Terms & Conditions

Please read these terms and conditions carefully. Together with our privacy policy, they govern our relationship with you regarding this website.

We may change these terms and conditions or our privacy policy at any time by updating this page. You should check this page from time to time to review these terms and conditions to ensure you are happy with any changes. Using or accessing this website indicates your acceptance of these terms and conditions. If you do not accept these terms and conditions, please do not continue to use this website.

Information about us

Continental Car Hire is a limited company registered in England and Wales (registered number 05204255) which is authorized and regulated by the MOJ and FCA.

You can contact us by email at info@continentalcarhire.co.uk or by telephone on 02087437469.

The website to which these terms and conditions apply and for which we are responsible is www.continentalcarhire.co.uk

Your use of this website and our intellectual property rights

We have made this website available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this website at any time.

This website and all the materials contained in it are protected by intellectual property rights, including copyright, and either belong to us or are licensed to us to use. Materials include, but are not limited to, the design, layout, look, appearance, graphics and documents on the website, as well as other content such as updates and other text.

You may not copy, redistribute, republish or otherwise make the materials on this website available to anyone else without our consent in writing.

You may print or download materials from this website only for your own personal use.

Our liability to you

We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this website at any time.

We are only liable to you for losses which you suffer as a result of a breach of these terms and conditions by us. We are not responsible to you for any losses which you may incur which were not a foreseeable consequence of us breaching these terms and conditions, for example if you and we could not have contemplated those losses before or when you access this website. Our liability to you shall not in any circumstances include any business losses that you may incur, including but not limited to lost data, lost profits or business interruption.

Notwithstanding the foregoing, you may have entered into a separate agreement with us that may set out our liability to you; in such circumstances the liability as set out in such agreement(s) shall prevail.

Information on this website

The information contained on this website is given for general information and does not constitute advice on any specific legal matter. Whilst we try to ensure the information contained on the website is accurate and up to date, we cannot be responsible for any inaccuracies in the information. Nothing in these pages should be construed as legal advice. By using this website you confirm that you have not relied on any such content. If you require advice on any specific legal problem or matter, please contact one of our company's advisor on 02087437469.

Linking

We may link to other websites which are not within our control. These links are included to provide further information and are not intended to signify that we endorse such website(s) and/or content. We have no responsibility for the content of the linked website. It is your responsibility to check the terms and conditions and privacy policy on any other website which you visit.

You may not link to this website from another website without our consent in writing.

Contracting online

Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship with you or anyone else, except for these terms and conditions which govern the relationship between us in relation to your use of the website.

If you make a contract with a third party who is named or referred to on this website, it is your responsibility to ensure that you are satisfied with the terms of that contract and to take legal advice if necessary.

Governing Law and Jurisdiction

The formation, existence, construction, performance, validity and all aspects whatsoever of these terms and conditions or of any term of these terms and conditions will be governed by the law of England.

The English courts will have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.

Limitations of liability

Continental will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

  • to the extent that the website is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

 

Reasonableness

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Continental has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against Continental's officers or employees in respect of any losses you suffer in connection with the website.

Complaint Procedure

If you have any complaint regarding our services, fleet, employees, mis-commitment, mis-behaviour or general complaints, we are happy to hear you all the time. we always  want you to contact us and tell about your concerns.

You can use any of  the following method to complaint us;

  1.  Click here to log a complaint
  2. Contact us at 0208 743 7469
  3. Email us at Complaint@continentalcarhire.co.uk
  4. Post us at 142 Bentworth Road London W12 7AH

We acknowledge your Complaint within one working day and proper reply on your provided email/Call back within 7 working days(if complaint has been logged on our website).
We reply to your letter within 20 working days once we received.

Maximum turn around time for complaint resolution is eight weeks.

If you may still not satisfied with the explanation or  resolution provided to you, legal ombudsman can be contacted.

Legal Ombudsman

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should inform us immediately so that we can do our best to resolve the problem for you. We have a procedure in place which details how we handle complaints which is available at our website. We have eight weeks turn around time to consider your complaint. If we are unable to help you, then you can have the complaint independently looked at by the Legal Ombudsman. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out about the problem. If you wish to refer your complaint to the Legal Ombudsman this must be done within six months of our final response to your complaint. If you would like more information about the Legal Ombudsman their contact details are as follows:

Visit www.legalombudsman.org.uk/cmc

Call 0300 555 0333 between 8.30am to 5.30pm.

 

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes. For minicom call 0300 555 1777

Email cmc@legalombudsman.org.uk

Legal Ombudsman

PO Box 6804,

Wolverhampton,

WV1 9WG

 

Do not send original documents to the Legal Ombudsman. They will scan any documents you send us to make computer copies and then destroy the originals.

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